Online Shop Returns and Cancellations
Online Store — Returns and Cancellations
If you are not 100% satisfied with your purchase from the NADelectronics.com/shop within the first 30 days, please contact customer service for a full money-back guarantee. If you're outside 30 days of your original purchase date, please contact the NAD Support Team for assistance.
30-day Money Back Guarantee
We know you’ll enjoy listening to your music with NAD Electronics so the NADelectronics.com store offers a 30-day money back guarantee* to make sure it's the right high-performance music system for you. If you’re not happy with your purchase, simply contact the NADelectronics.com customer service team for your region below within 30 days of delivery to receive a Return Material Authorization (RMA) number to return your purchase and receive a refund.
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*This policy covers purchases on the NADelectronics.com store. When the product is received in good condition, we will refund your full purchase price including tax.
You can submit a request to cancel your NAD order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved because your order has already been shipped.
Simply contact the NADelectronics.com customer service team for your region above to submit a request to cancel your order. You can also check the status of your order here before cancelling.
If you need help purchasing NAD online click here for answers to frequently asked questions.